Shipping and Delivery

SHIPPING & RETURNS

We ship all over Egypt within 2-5 business days (Friday & Saturday are not a Business Days)

 

Delivery Time Per Destination  

  • Cairo : (3-4 business days)
  • Alex : (4-5 business days)
  • Delta : (1 week business days)
  • Suez, Portsaid, IsmailyaLebanon : (1 week business days)
  • Beni Swef, Menya, Asyout, SohagQatar : (1 week business days)
  • Qena, Luxor, Aswan : (1 week business days)
  • Red Sea : (1 week business days)

 

Exchanges for Local Orders (Egypt)

  • Exchanges could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
  • Refunds could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
  • Refund or exchange could be via our varies channels

    Once you'd like to talk to us, we're here to listen you for feedback, complains or exchanges. You could reach out vis our various channels   
    • FB : https://www.facebook.com/KOAY.Silver.Store
    • Instgram : https://www.instagram.com/koay.silver.store/
    • Whatsapp : +2011118743759
    • Email : silverkoay@gmail.com

Our working hours are 10 AM - 5 PM (Friday & Saturday are off). All inquiries will be attended to within one working day 

 

Koay Silver ® is a life style independent women e-commerce. We’re customers and community driven, we design and craft new jewelry, for every single soul. Established in 2017 by engineers.