Exchange and Refund Policy
Return and Refund Policy
- Exchanges could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
- Refunds could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
- Refund or exchange could be via our varies channels
- Facebook page
- Instgram account
- Whatsapp us on +201111961990
- Email: CS@koaysilver.com
Our working hours are 10 AM - 5 PM (Friday & Saturday are off). All inquiries will be attended to within one working day