Exchange and Refund Policy

• Exchanges could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
• Refunds could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
• Refund or exchange could be via our varies channels 
  FB : https://www.facebook.com/KOAY.Silver.Store
  Instgram : https://www.instagram.com/koay.silver.store/
  Whatsapp : +2011118743759
  Email : silverkoay@gmail.com

Our working hours are 10 AM - 5 PM (Friday & Saturday are off). All inquiries will be attended to within one working day  

Koay Silver ® is a life style independent women e-commerce. We’re customers and community driven, we design and craft new jewelry, for every single soul. Established in 2017 by engineers.