Exchange and Refund Policy

Return and Refund Policy

• Exchanges could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
• Refunds could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
• Refund or exchange could be via our varies channels 
• Facebook page
• Instgram account  
• Whatsapp us on +201111961990
• Email: CS@koaysilver.com

Our working hours are 10 AM - 5 PM (Friday & Saturday are off). All inquiries will be attended to within one working day