Exchange and Refund Policy
Return and Refund Policy
الاستبدال و الاسترجاع خلال 14 يوم من تاريخ الشراء
Exchanges & Returns are accepted within 14 days from Purchasing Date.
البضاعة المباعة يجب ان تكون في نفس حالة الشراء ولا تكون استخدمت و تأثرت من الاستخدام
-Items Must be in Original Condition/Packaging unused.
-The original receipt must be available.
الاسترداد النقدي فقط للاوردر المدفوع نقدا
استرداد المبلغ المدفوع عن طريق البطاقات البنكية يتم من خلال نفس الكارت
-Cash Purchases will be refunded in cash
-Bank cards Purchases will be refunded against the same card used in the purchase.
- Refund or exchange could be via our varies channels
- Branches
- Facebook page
- Instgram account
- Whatsapp us on +201111961990
- Email: CS@koaysilver.com
Our working hours are 10 AM - 5 PM (Friday & Saturday are off). All inquiries will be attended to within one working day
Our Story
Passionate about silver art, Koay began with unique designs that resonate with the soul, captured through artistic photography. In 2019, it evolved into a successful online store and leading industry institution.
Our Philosophy
Silver at Quay represents more than its material value, it's an emotional investment symbolizing beauty and self-expression. Each piece is a unique masterpiece that tells a story and is designed for art lovers seeking uniqueness.
