Exchange and Refund Policy

Return and Refund Policy
  • Exchanges could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
  • Refunds could be done within 14 days of receiving the order, with an extra fees for the exchange shipping.
  • Refund or exchange could be via our varies channels 

Our working hours are 10 AM - 5 PM (Friday & Saturday are off). All inquiries will be attended to within one working day  

 

Koay Silver ® is a life style independent women e-commerce. We’re customers and community driven, we design and craft new jewelry, for every single soul. Established in 2017 by engineers.